1. What payment do you accept?
- Credit card: Visa, Mastercard, Discover, American Express
- Apple Pay
- Google Pay
- Klarna (buy now, pay later)
2. What is your return policy?
Return is accepted within 30 days since your order is delivered.
- If the products have been damaged or defective by the manufacturers, shipping process, wrong size was sent by shop,… Please reach out to us at: firstname.lastname@example.org, and we will send you the return shipping label at no cost.
- With other reasons for returning: wrong size was ordered by customers, simply do not like, change mind,… Customers will be responsible for shipping fee and restock fee (10% of the return items)
- Email to email@example.com or fill out this form (https://whatbae.com/contact-us-2/) with Your Full Name and Order Number for us to proceed your return.
- Please let us know which way you prefer: either use your own return shipping label or we provide you one ($10 cost will be deducted to the refund)
Step 2: We will response your email within 24 hours about the return process.
If you want to use your own label, please ship to:
16027 Brookhurst Street, STE I-147
Fountain Valley, CA 92708
Then send us the tracking number, we will proceed the refund (minus return shipping fee + restock fee 10%) when receiving and inspecting the items.
International shipping is FINAL SALE – No Return/ Exchange is qualified.
Can’t wait to see yah on LIVE 🙂
4. What is your delivery time?
Beauty & Wellness Items: we process your order within 1-3 business days with USPS/UPS
- Within USA: 5-10 business days totally
- International shipping: 10-30 business days depending on what countries and areas.
Clothing & Accessories: we process your order within 5 business days with USPS/UPS
You will receive your tracking number in an additional email within 3 business days (for Beauty & Wellness Items) and 5 business days (for Clothing & Accessories) after your order is placed.
5. Where is my shipping tracking number?
Once we ship your order, you will receive an additional email to the email address you provided upon checkout with your shipping tracking number. Please check your email spams and promotions also; for some reasons you do not get that email, please email us at: firstname.lastname@example.org. You can also check your order status by signing into your account on our website or go to this link.
6. Do I have to pay tax for international taxes and duties?
We adore our global WhatBae family! If your order exceeds $1,000, it may be subject to import duties and taxes, which are levied once a shipment arrives in your country. The general amount for duties and taxes is approximately 20% of the merchandise’s dollar value.
However, this is only a guideline and may differ depending on the country to which the order was shipped. For specific amounts and percentages, you should contact your local customs office.
WhatBae has no control over and is not liable for any duties or taxes levied on your package. Please keep in mind that you will be responsible for any additional customs clearance fees. Customs policies differ greatly from country to country; therefore, for more information, please contact your local customs office!
Customs agents may, on rare occasions, delay the delivery of some packages. If you refuse a shipment from WhatBae, you must pay the original shipping charges, any import fees, duties, and/or taxes incurred on the package, as well as the cost of returning the package to WhatBae. Your merchandise refund will be reduced by this amount.
If the return fee exceeds the value of the merchandise plus shipping costs, the package will be returned to you and you will not be refunded. For more information on your international order, please visit our Shipping Page.
7. What do you do if my package is lost?
Please keep in mind that if a delivery attempt fails, an order may be delivered to a neighbor. The driver’s discretion governs delivery to a neighboring address. Orders requiring signatures that cannot be delivered will be returned to the warehouse.
If your package is lost or misplaced, we will give you with the carrier’s contact information as well as the tracking number linked with your order so that you can contact them directly. Please keep in mind that we are not liable for packages sent to mail forwarding services that are not delivered.
If you have any further questions or concerns about your package, please contact us, we’re happy to response within 24 hours.